Toku nGage

Customer Engagement Platform

The power of SMS

Engage directly with your customers using the Toku nGage Customer Engagement Platform.With over 5.1 billion unique mobile phone users, nearly every adult on the planet has access to text messaging. According to Nielsen, the statistics clearly show that SMS texting is the most used data service in the world. This year the world will send 8.3 trillion SMS messages — almost 16 million per minute!The growth of SMS messaging has solidified its status as a dominant marketing tool. Corporations are now realising that text messaging quickly delivers results, due largely to a highly receptive audience:• 90% of all texts are read within 3 minutes of delivery • SMS messages have a 98% open rate compared to 20% for e-mail • Texts have a 45% response rate compared to 6% for e-mail

Mobile engagement done right

nGage empowers companies to create, manage and deliver SMS campaigns to multiple market segments across a wide variety of purchasing scenarios.• Event-based Monetization: Encourage purchasing behavior with event-driven texts, such as vouchers, coupons, discounts and push notifications (e.g., when an item is added to a wishlist).• Build Loyalty: Engage directly with customers 1-on-1 with texts that have meaning for the recipient, such as birthdays, loyalty club membership anniversaries and repeat spending behaviour (e.g., provide an exclusive 15% discount link for VIP shoppers).• Sales Re-capture: Message subscribers who did not follow through with purchases, such as abandoned shopping cart customers and customers who missed sales appointments (e.g., extend offers past the end-date to encourage customer return).• Drive Upsell and Cross-sells: Use text messaging to encourage upsell and cross-sell buying opportunities associated with in-app purchases (e.g., market lodging opportunities after flight purchases).• Powerful Campaigning: Use nGage to design scheduled or event-driven marketing campaigns. Use the segmentation wizard to ensure that messages reach the right audience at the right time.

Centralised contact management

Toku nGage is a unified contact management platform that supports the centralisation of all SMS and campaign data: • For SMEs, Toku nGage’s robust contact management capabilities act as a basic CRM enabling companies to easily keep track of their contacts and organise them into meaningful categories, such as lists, groups (sets of lists), segments (filtered group based on parameters), interest groups (people with similar interests) and subscriptions (for paid products). • Integration with other databases is possible via API. • Import and export all data via CSV or Excel spreadsheets. • Toku nGage maintains a record of all past messages. • Maintain touchpoints to keep track of where & when contacts were made. • Manage opt-in and opt-out forms for use via SMS, web landing pages or webpush notifications.

Why Toku 3CX?

Fully Cloud Based

Mobile Centric Productivity

Easy Implementation

Global 24/7 Support

Scalable and Unified

per month
  • 1 user
  • 2,500 contacts
  • Custom Sender IDs available on demand
  • Email support
per month
  • Up to 5 users
  • 25,000 contacts
  • 1 Custom Sender ID
  • 24/5 support
per month
  • Up to 10 users
  • 25,000 contacts
  • 5 Custom Sender IDs
  • 24/7 support